user Id is empty

[Nadia3]

Hello all,

during my check I found a user with "user ID" = empty, the account is active, there is no role or group which is assigned to it.

I tried to impersonate ( connecting with his session) but I get the following message : "the user you selected can not be impersonated" 

I checked on the table "role audits", I can't find any changes related to this user.

could you please help me to understand why the user ID is empty? is it normal? where can I find the history of the changes related to this field in order to understand how it was changed to empty? 

PS : I just started with Snow so I don't have enough knowledge on that 😉 

Many thanks for your feed back

Nada

[Hussain Kachwal]

Hello Nadia,

This is because user has a blank login ID which is referring to a missing User ID field on the user record. It's the User ID that we type in along with the password to log into ServiceNow.

Without this field populated, a user is just a contact without rights to log into the system. Therefore, if the user cannot login, you cannot login as them via Impersonation either.

Kindly mark as Answered or helpful, if applicable.

-Hussain K

[Harsh Vardhan]

Hi 

first question , how users have been set up or created in your instance?

generally empty users created through wrong transform map scripts. 

kindly check the created by and updated by column in sys_user table?

Empty users can not be impersonated. 

i would suggest you to fist check how those users have been came in user table and then fix them that's the only solution i have.