User ID population in received email record.

[vamsisai]

Hi All,

How User ID is populating in received email record?

Regards,

Vamsi.

[Alikutty A]

Hi Vamsi,

Inbound emails are processed based on valid email address on your user profile. So if the user sending email is having the same address on his user profile, The inbound processor would recognize the user and automatically update the User ID. If the user is having an invalid email address then User Id will be populated as guest. This is OOB behavior.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[vamsisai]

unfortunately we have multiple users with same email id, then on what basis it will populate the User Id.

Regards,

Vamsi.

[Chuck Tomasi]

That sounds like a data integrity issue. Shouldn't all users have unique email addresses? How do you send email to just one user if they have the same address?

[Chuck Tomasi]

Similarly, how would you LIKE the system to behave if multiple users had the same email and you had to determine which user sent the message? There's not a lot of information in an email message to say "This came from user 1 (user@yourcompany.com) vs. user2 (user@yourcompany.com)". What would you key off of if you could?