User Impersonation is not working properly

arunkumar_dharm
Kilo Expert

I am facing an issue with user impersonation. Whenever i click on that it is displaying(Please check the attachment), but it is not working. Please help me out of this issue. Thanks in advance.

1 ACCEPTED SOLUTION

Hi Arun,



I have hopped to your instance to debug the issue. The issue is resolved now and it is working fine . Please check



I see you created a custom UI page impersonate_dialog which was not allowing to render the dialog properly. I have just changed the name from impersonate_dialog to impersonate instead of deleting.


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5 REPLIES 5

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Arun,



Attachment is missing.


Sorry I attached now. Please check it.


arunkumar_dharm
Kilo Expert

!Impersonation Error.PNG


Hi Arun,



I have hopped to your instance to debug the issue. The issue is resolved now and it is working fine . Please check



I see you created a custom UI page impersonate_dialog which was not allowing to render the dialog properly. I have just changed the name from impersonate_dialog to impersonate instead of deleting.