ui action working on two clicks

[shrutim]

Hello All,

I am having a small requirement   to force close change request   when a list choice UI action button"Force Close" is pressed by changing   the state to close complete.

I have made a List choice UI action named "Force Close" but the problem, I am facing here is that , change request get   closed only when I click on this button twice. Its not working on a single click. Also the page is not reloading in both the clicks, I tried to reload it with script too.. but then its reloading at first click and change request remained in their former state only , since as I told before changes are getting closed   when force close button is clicked twice.

Pasting my code snippet here:

UI Action:

Onclick : forceClose();

  Client callable : true

function forceClose(){

var sys_ids = g_list.getChecked();

var cr = new GlideRecord('change_request');

cr.addQuery('sys_id','IN',sys_ids);

cr.orderBy('sys_created_on');

cr.query();

while (cr.next()){

      if(cr.company != 'Company sys_id'){

      alert('Force Close is not applicable only for other company');

              return;

if(cr.company == 'Company sys_id') {

      close(cr.sys_id);

}

}

      function close(id){

      var ga = new GlideAjax('HelloWorld');

ga.addParam('sysparm_name','helloWorld');

ga.addParam('sysparm_sys_id',id);

ga.getXMLWait();

alert(ga.getAnswer());

      }      

}

Script Include:

Name: HelloWorld

var HelloWorld= Class.create();

HelloWorld.prototype = Object.extendsObject(AbstractAjaxProcessor, {

      helloWorld: function() {

              var sys_id = this.getParameter('sysparm_sys_id');

              var cr = new GlideRecord('change_request');

              cr.addQuery('sys_id','IN',sys_id);

              cr.query();

              while (cr.next()){

                      cr.state = 5;

                      cr.u_stage = 'Closed';

                      cr.update();

              }

              return "Change has been forced closed";

      }

});

Thanks in advance!!

[zica]

Hi Shruti,

Unless I did not get it correctly, I think you dont need to use a script include to get your task closed.

USe the following script to force it to close (add the condition per your requierements )

actiion name : Reject_Comments_Mandatory

client : true,

show insert / update : true

onclick : closeRequest()

//Client-side 'onclick' function
function closeRequest() {
      g_form.setValue('state', 'rejected');

        // use your company condition here

        if ( comapny name   == 'xxxx') { // the company name that cannot close the call
  try {g_form.hideFieldMsg(your field name);} catch(e) {}
  g_form.showFieldMsg(your field name,Cannot close','error');
  g_form.flash("comments", "#FFFACD", 0);
  return false;   //Abort submission
  }

  //Call the UI Action and skip the 'onclick' function
  gsftSubmit(null, g_form.getFormElement(), 'Reject_Comments_Mandatory'); //MUST call the 'Action name' set in this UI Action
}

//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
  serverReject();

function serverReject()
{
current.state='rejected';
current.update();
}

[shrutim]

Hello   Zic,

Thanks for your response.

My requirement is to force close the change request for one particular company E.g. ABC   and show a popup for other companies stating that   "force close is not permitted for this company"

My this task is done, but just the issue I am facing is that its working when I click on "Force close" list choice UI action Button twice.

The reason I used Script include over here is that I want to force close Change Request at "server side" and at the same time get a popup from "client side" if the company is not E.g. ABC .Kindly suggest if it can be done in some other way too.

I tried your code too.. but I   didn't get the desired output.

[zica]

Malaviya,

I tested it in my instance and i got it work,

Instead of testing with a company name, I tested if with the caller field on incident table (both are referenced field)

As it is just one particular caller, I put the sys_id of the value but you can GlideRecord and get the displayValue of the field.

Here is the script :

//Client-side 'onclick' function

action name : forceClose // important to put action name in order to call the server side script

CLient : true;

onClick : forceClose()

function forceClose() {

                if (g_form.getValue('caller_id') !=   '62826bf03710200044e0bfc8bcbe5df1') { // the company name that cannot close the call
              try {g_form.hideFieldMsg('caller_id');} catch(e) {}
              g_form.showFieldMsg('force close is not permitted for this company','error');
              g_form.flash("caller_id", "#FFFACD", 0);
              alert('force close is not permitted for this company');
              return false;   //Abort submission
  }

  //Call the UI Action and skip the 'onclick' function
  gsftSubmit(null, g_form.getFormElement(), 'forceClose'); //MUST call the 'Action name' set in this UI Action
}

//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
  serverReject();

function serverReject()
{

current.state='6'; // change the state value with your changeRequest state Value
current.update();
}

Here are the screenshots :

When the caller is not abel tuter, then it does not allow me to change :

Conversly, while the caller is abel tuter, here is the update