User not able to see records with a specific filter in cmdb_ci_table

[sd2097]

Hi all,

I am facing an issue where a user is able to view records in the cmdb_ci_service table, but not able to view records with a specific filter.

Example - We have a field called as Min_serv and I am putting a filter Min_serv is not empty, and the user is NOT able to see those records. When I open any record with that filter as Admin, impersonate with that user, refresh the page again, it says 'Record Not Found'.

According to me it is not an ACL issue. Can someone please help in identifying the root cause?

Thanks

[sd2097 · Accepted solution]

Hi all,

So it was later found that the Users were part of certain groups in Production which they were not members of in UAT and Dev. And a query BR was restricting access to members of those groups.

I modified the query BR accordingly and now it is working as expected.

Thanks everyone for your responses. I am marking this as the solution so it helps other folks as well.

Thanks,

Sudhangshu

[Ankur Bawiskar]

@sd2097 

Glad to know that my post helped you identify the BR.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@sd2097 

Hope you are doing good.

Please mark my response correct as well as I helped you guiding in informing about the BR. This benefits future readers.