User not able to select fields from Universal Request on [sys_template] "Template" field

[Vinicius Luz1]

Hi,

I have users trying to create their own templates for the [universal_request] table in servicenow
When they try it there's not a bunch of options under the Template field to chose from...

see below:

I'm trying to understand what is preventing the user to see the Universal Request fields there
Ive checked ACLs and this user is able to READ/WRITE on this field on a commom Universal request form so what the heck is happening here?
I'm not familiar with this 'template_value' type of field

[Chaitanya ILCR]

This first time that I'm coming across this table

I didn't have this plugin installed in my Instance .

Regards,

Chaitanya 

[Vinicius Luz1]

It was a Scope issue - Now It worked thanks Chaitanya

[Chaitanya ILCR]

Oh ok

Thanks for sharing that

[Jonathan Demeu1]

How did you fix that in the end? I'm facing the exact same requirement..

[magnushedlu]

Hi,

Can you please explain what the scope issues was? I've tried to create ACL´s in various scopes but still no progress.

Thx.