User not able to select fields from Universal Request on [sys_template] "Template" field

[Vinicius Luz1]

Hi,

I have users trying to create their own templates for the [universal_request] table in servicenow
When they try it there's not a bunch of options under the Template field to chose from...

see below:

I'm trying to understand what is preventing the user to see the Universal Request fields there
Ive checked ACLs and this user is able to READ/WRITE on this field on a commom Universal request form so what the heck is happening here?
I'm not familiar with this 'template_value' type of field

[Chaitanya ILCR · Accepted solution]

Hi @Vinicius Luz1 ,

Check if there is any ACL on save_as_tempate operation for that table. if any ACL exists add the roles to it. if not create one and add roles.

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Chaitanya

[Vinicius Luz1]

Hi Chaitanya, Thanks for it

I've created the ACL for the universal request table but still not working - it seems this ACL is not allowing to select ALL Fields (*) to be allowed - it allows me a couple options only:

[Chaitanya ILCR]

Hi @Vinicius Luz1 ,

How about Table.None ?

Create table.none and check

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Chaitanya

[Vinicius Luz1]

Thats exaclty what I've done - Do you have more options on your instance?