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User not able to view dashboard report data

Kanna12
Tera Expert

‎04-09-2024 11:19 AM

I created an report and added into dashboard. I shared to one of the user.
She is not able to view the report data. Please find attached screenshot for reference.
I  added to pa_viwer role to her but she still not able to view the report data.

ShashankKumar_0-1712686722709.png

Please advise !!

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  • 432 Views
6 REPLIES 6

jonsan09
Giga Sage
Giga Sage

‎04-09-2024 01:07 PM

When sharing Dashboards you need to consider the 3 levels of permissions a user needs to view the content:

  • Access to the Dashboard
    • Access to the report/widget on the dashboard
      • Access to the underlying data of the report/widget
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Edward Rosario
Mega Sage
Mega Sage

‎04-09-2024 01:39 PM

For example, If this report is based on incidents, she may not have the ITIL role or role needed to see incidents

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