User not visible while populate

[Akki1]

Hi All,

I have s catalog form referenced to Business application and another variable which populates based onChange of Business application it fills with the respective Business Owner and after populating it makes read only. But for some users it populates as blank and makes them read only but if I login as admin and use the same the name is displayed for me.

 Its not for all records  some of them are populated and visible fine

[Arun_S1]

@Akki1 I believe the business owner is auto populated from the business application record when the business application is modified in the catalog form.

If the user is able to select the Business application he must be able to view the business owner name too, not sure if there is an ACL which is restricting the visibility of the business owner field.

Can you please impersonate the user and search for the respective business application from the native UI and check if the user is able to view the details there.

Also please let me know how this value is auto populated based on the Business Application selection is there a client script/Server script that is called to get the business owner value, please do provide that as well.

Please mark the appropriate response as correct answer and helpful.

[Akki1]

Thanks @Arun_S1 

Yes he is able to see the owner there.

The owner is populated using onChange client scripts and they are fetched through script include

[Arun_S1]

@Akki1 If the user is able to see the business owner in the business application record in CMDB, there are no ACL restrictions. If the same business application is not populating the the owner then possibly the script is not working.

Could you please

1. Provide us the client script and script include

2. Impersonate as the user select the respective business application and submit a request even if the business owner field is blank

3. End Impersonation and login back as Admin and check the submitted request to see the value present in the variable.

Please mark the appropriate response as correct answer and helpful.

Thanks!!

[nitheshkumar74]

Hi @Akki1 
Did you find any solution to this issue, I am also facing the same issue.