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User sysid is printed in worknotes journal

Sachin G K1
Kilo Sage

Hi Everyone,

Below is the screenshot of "ask for approval" action of flow designer, i am adding journal in work notes field..
Which is working fine, but at the end its printing sysid of the user who is rejected/approved it in the work notes.
Instead i wish to show user name itself.

SachinGK1_0-1766663429903.png

SachinGK1_1-1766663621952.png



Thanks in Advance,
Sachin

 

7 REPLIES 7

Ankur Bawiskar
Tera Patron

@Sachin G K1 

which logic is adding that work notes?

you didn't share that

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar There is no other logic adding that worknotes, the worknotes are getting printed from "journal field" of "ask for approval"

@Sachin G K1 

I am not aware of any such logic.

may be it's OOTB flow logic which is updating and adding sysId

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hemanth M
Tera Sage

Hi @Sachin G K1 ,

 

Is it happening with all the users in that group or just for this one approver? (Can you check his/her user profile?)


I don't see any issues with the ask for approval setup.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026