Is it possible to show inline images with text in WorkNotes

[S_neha]

Hi,

On Incident form, want to embed images with text inside the Work Notes field.

From what I know, worknotes is Journal field. Is there any way to customize or extend Journal field to allow images with text.

Thank you.

[JC Moller · Accepted solution]

Not directly, but you can use HTLM and code tags to achieve this. Have sometimes occasionally used this, but pasting images to the ticket with the SNUtils Chrome-plugin installed is my choice. Too time consuming building the layout and getting the correct sys_id's

This is officially supported by Servicenow and this is an excellent post describing the various options.
https://www.servicenow.com/community/in-other-news/formatting-within-journal-fields-using-html-amp-c...

BR, Jan

Example:

[Ankur Bawiskar · Accepted solution]

@S_neha 

not possible as journal fields don't support images.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[JC Moller · Accepted solution]

Not directly, but you can use HTLM and code tags to achieve this. Have sometimes occasionally used this, but pasting images to the ticket with the SNUtils Chrome-plugin installed is my choice. Too time consuming building the layout and getting the correct sys_id's

This is officially supported by Servicenow and this is an excellent post describing the various options.
https://www.servicenow.com/community/in-other-news/formatting-within-journal-fields-using-html-amp-c...

BR, Jan

Example:

[Ankur Bawiskar · Accepted solution]

@S_neha 

not possible as journal fields don't support images.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[OlaN · Accepted solution]

Hi,

The answer to the question; if there is a way to extend or customize the Journal field to allow images is:
No. This cannot be done.

As another answer revealed, you can use some tricks to embed HTML-tags into the field, but the basics remain, it's a String-field.

So generally, I would avoid going about solutions that uses the [code] alternative. As soon as you start working with integrations this will complicate things, because now the string field has data that might not be expected from/to external systems.