Users are auto-redirected to most-recent version of KB articles

[ankithashet]

How to redirect users who want to view KB articles directly to the custom portal view and to most recent one. There is the is an OOB solution to achieve the end goal. Which is that OOB Feature.

[Mark Manders]

Not sure what you mean with your second sentence. And your question needs clarification. Because what you are saying is that you want an OOB feature to direct users to a custom view. OOB and custom don't go together in this context.

[yashkamde]

Hello @ankithashet ,

DId you checked on this  OOB configuration where you can force the Service Portal to redirect the user to the latest version automatically.

You can Navigate While viewing an article from the Service Portal, Ctrl + right-click in the KA header and click on "Instance Options"

If my response helped mark as helpful and accept the solution.

[ankithashet]

Hello @yashkamde 
I want to know is there a OOB method to redirect the end users who are navigating to KB articles to the portal view rather than native platform UI. Also they have to see the most recent version without having to specifically pick or look for it.

[vaishali231]

Hey @ankithashet 

You can enable the sn_km_portal.glide.knowman.serviceportal.enable_redirect system property to redirect users from the native Knowledge UI to the Knowledge Service Portal.

For the latest version, enable Redirect to the latest article in the Knowledge Article Content widget's Instance Options. This will automatically take users to the latest accessible version instead of asking them to find it manually.

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If this response helps, please mark it as Accept as Solution and Helpful.

Doing so helps others in the community and encourages me to keep contributing.

Regards

Vaishali Singh
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb