Users can't see all record of the custom table (Only the ones they've opened)

[Navaneeth1]

I have a custom-scoped application whose main list inherits from the incident list. The users who have itil role can see all the records that are created in the custom table.

However, the users who have the custom table role (customtablename.itil) to read, write, create, and delete for the custom table can only see records that they have opened. 

I checked the read access control for this table and there are no conditions to limit the users to only see the records they've created.

Is there a way to allow these users to see all the records created within the custom table without providing them the itil role? 

[Danish Bhairag2]

Hi @Navaneeth1 ,

Did u check if there is any query BR that might be causing the issue on that table. 

Also u can create a additional read ACL with a role which all of the members has.

Thanks,

Danish

[Navaneeth1]

@Danish Bhairag2 ,

Thank you for your response. I tried creating my own access control to read the record but it still does not work. Could you please let me know where I can access the query BR for this table?

[Danish Bhairag2]

Hi @Navaneeth1 ,

Go to the list view of ur custom table. Right click on any column where u will see option for business rules . After selecting that u will see all BRs which have been created for that table if any.

Also the point mentioned by @Harish KM .

Kindly check that as well. There can be a parent table ACLs which might be conflicting it.

Thanks,

Danish

[Navaneeth1]

@Danish Bhairag2 ,

There is a Query Business rule, but that's only for the main incident table. There are no query business rules for the custom table. 

As for the parent table ACL, will that affect if I have a child ACL created ?