Users can't see all record of the custom table (Only the ones they've opened)

[Navaneeth1]

I have a custom-scoped application whose main list inherits from the incident list. The users who have itil role can see all the records that are created in the custom table.

However, the users who have the custom table role (customtablename.itil) to read, write, create, and delete for the custom table can only see records that they have opened. 

I checked the read access control for this table and there are no conditions to limit the users to only see the records they've created.

Is there a way to allow these users to see all the records created within the custom table without providing them the itil role? 

[Danish Bhairag2]

Hi @Navaneeth1 ,

Yes it will if ur custom table is extending some table which in this will be parent then u do need to check the ACLs for those as well

Thanks,

Danish

[Navaneeth1]

@Danish Bhairag2 

I tried deactivating all the read ACLs for incident table but the issue still exist. Do you think there could be a way to override any access controls or any way to fix this?

Any user who gets the itil role can see all the records of this custom table. Only the custom role has the restriction of only seeing the records that were opened by then.

[Danish Bhairag2]

Hi @Navaneeth1 

Possible to share some screenshots?

Thanks,

Danish

[Ehab Pilloor]

Hi @Navaneeth1,

No it wont as child properties are not transferred to parent tables. 

if you found this reply useful, please mark it as solution/helpful.

Thanks and Regards,

Ehab Pilloor

[Harish KM]

Hi @Navaneeth1 There could be multiple read ACLS on the table when it inherits from parent table. Not if there is no child level ACL on the custom table. parent level acls apply to them, You may need to check which read ACL is restricting based on roles.