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12-21-2023 07:59 AM
I am providing a role to a group. But the users present in the group are not inheriting the role. But if i am providing the role explicitly to the user, then user is having the role.
Why is this happening?
Solved! Go to Solution.
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12-21-2023 08:07 PM
Hi everyone.
Thanks everyone for your suggestions, I learnt a lot from each of you about how to approach an issue like this.
Apparently, this was a sync issue, and just by checking and unchecking the inherited field in roles, fixed it.
Samiran Dey
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12-21-2023 08:29 AM
If this is the correct answer, I am so silly then 😞
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-21-2023 08:07 PM
Hi everyone.
Thanks everyone for your suggestions, I learnt a lot from each of you about how to approach an issue like this.
Apparently, this was a sync issue, and just by checking and unchecking the inherited field in roles, fixed it.
Samiran Dey
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02-14-2025 03:28 AM
Can u please tell me where to check and uncheck those boxes coz those fields are not there on form
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12-22-2023 02:18 AM
Hi @sam2076
Glad it has been resolved. But if you select the answer as solution who helped you to trouble shoot the problem.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-25-2025 02:38 PM
My issue was that I moved the group and the members with the Update Set, the group had the members but they did not have the role. I removed the members from the group and added them back in, by doing that the role was provisioned.
