users roles are not inherited from groups

sam2076 · ‎12-21-2023

I am providing a role to a group. But the users present in the group are not inheriting the role. But if i am providing the role explicitly to the user, then user is having the role.
Why is this happening?

sam2076 · ‎12-21-2023

Hi everyone.
Thanks everyone for your suggestions, I learnt a lot from each of you about how to approach an issue like this.
Apparently, this was a sync issue, and just by checking and unchecking the inherited field in roles, fixed it.

Samiran Dey

View solution in original post

Dr Atul G- LNG · ‎12-21-2023

Hi @sam2076

It should not be the case.

Workaround

- Give role to group

- Under related list -- right click and refresh List

It will solve the issue.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

sam2076 · ‎12-21-2023

Hi Atul.
The role is shown under group.
But the users present in the group is not inheriting the role from the group. When I am going to the users profiles I am not finding the roles. Although, the group of which they are part of is having the role.
Any solution for this?

Dr Atul G- LNG · ‎12-21-2023

Hi @sam2076

Very wired 😞

Also try to do cache.do and clear the browser cache and logout n login. Also try with other users.

_ Any changes or plugin activated recently?

Have a look here

https://www.servicenow.com/community/developer-forum/why-are-group-members-not-inheriting-the-role-a...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AshishKM · ‎12-21-2023

Hi @sam2076 ,

So user's facing some access issue pertaining to assigned role via group or its just a list of role not visible on Role tab for users.

Check the value of these two column, if inherited is true then check the click on map.

Share some screen shot from group and user profile ( role tab, exclude the name if client instance )

-Thanks,

AshishKMishra

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution