users roles are not inherited from groups

sam2076
Tera Expert

I am providing a role to a group. But the users present in the group are not inheriting the role. But if i am providing the role explicitly to the user, then user is having the role.
Why is this happening?

1 ACCEPTED SOLUTION

sam2076
Tera Expert

Hi everyone.
Thanks everyone for your suggestions, I learnt a lot from each of you about how to approach an issue like this.
Apparently, this was a sync issue, and just by checking and unchecking the inherited field in roles, fixed it.

 

Samiran Dey

View solution in original post

10 REPLIES 10

If this is the correct answer, I am so silly then 😞 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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sam2076
Tera Expert

Hi everyone.
Thanks everyone for your suggestions, I learnt a lot from each of you about how to approach an issue like this.
Apparently, this was a sync issue, and just by checking and unchecking the inherited field in roles, fixed it.

 

Samiran Dey

Can u please tell me where to check and uncheck those boxes coz those fields are not there on form

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sam2076 

 

Glad it has been resolved. But if you select the answer as solution who helped you to trouble shoot the problem.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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SimonSimon
Giga Sage

My issue was that I moved the group and the members with the Update Set, the group had the members but they did not have the role. I removed the members from the group and added them back in, by doing that the role was provisioned.