Developer

Action Assignment in playbook

I have an action assignment that is configured as Server Script and it runs and calls my script include and performs some checks with no problems. It all works bar one element.The Script Include will generate a gs.addErrorMessage which appears absolu...

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Retire UI action is not visible when viewing article in Knowledge Center

How can we get the "retire" button to be visible when viewing an article that meets requirements of being able to be selected for "retirement"? I viewed an article in classic Knowledge and the "retire" UI action is visible. If I view that same articl...

Question

Resolved! Looks Up Records not pulling records from List Collector

I have a Catalog Item with a List Collector for the cmdb_ci_server table. Within the Flow, I have created a Look Up Records for this table with the condition Sys ID is one of server_configuration_items (List Collector data pill from the Get Catalog V...

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Resolved! Can you use dynamic filtering inside an Interactive Filter reference condition?

Hi, I am trying to build an Interactive Filter on the sys_user table. The goal:Managers (members of a specific assignment group) should open the interactive filter dropdown and see all eligible ITIL users.Standard Fulfillers (non-managers) should op...

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Multilevel pivot report fails to export as PDF from report, or as PDF in scheduled report production

Hi Communitywhen trying to export a multilevel pivot report on demand, the error message "Export failed" appears: I have also tried using an Admin user and it doesn't work. Also using scheduled report it sends the email without attachment.Any idea ho...

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Resolved! How to Assign Ticket to Primary On-Call User and Notify Both Primary & Secondary Users?

Hi AllI am using the On-Call: Assign workflow, which only assigns the ticket to the Primary On-Call user.We also have the On-Call: Escalation by Email workflow, which sends notifications to the Primary and Secondary On-Call users, but it does not as...

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Can we use CyberArk external credential integration to store basic authentication credentials

Hi all, Can we use the CyberArk External Credential Integration to store Basic Authentication credentials for integrations? We opened a ticket with ServiceNow Support, and they confirmed that the following credential types are supported:GCPAzureCIMJM...

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Now assist VA translations

Hi All, I have a requirement on the Virtual agent to have the now assist greetings message in multiple languages. In the requirement they do not want to use the automatic translation for greetings. So need to have each language to have it's own gr...

Question

Edit knowledge articles in review state also

Hi,So I need the Knowledge articles to be editable and should also be deleted from the review state also.Currently I can do it in draft state. But not in Review state. All the ITIL users should be able to do this.

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Resolved! How to identify the auto closed incidents from state solution proposed to closed due to inactivity of the caller?

Dear all, We would like to know the list of incidents which were closed automatically from solution proposed to closed due to no activity from the caller.There are many incidents in the closed state changed from solution proposed, but how to know whi...

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Script Debugger
Scripting and Coding

System Properties & it's Usage

System Properties System properties used to store configuration information that rarely or never changes. We can add or update to control the system behavior. It is best practice to use a system property instead of hard cladding the fixed values.Syst...

Article
Multiple Versions
Scripting and Coding

Theme Builder: Changing Search Highlight Text Color in Next Experience Navigation Menu

Hi, I'm using a custom Theme Builder theme in ServiceNow Next Experience and noticed that the highlighted search match text in the navigation menu has poor contrast against the background.I've reviewed the Theme Builder settings but haven't been able...

Question

How to Iterate through a List Collector Variable in Flow Designer

Whenever we are working with a List Collector variable inside the flow designer, we usually encounter an error similar to the error below: Unable to create serializable iterator for items:a8f98bb0eb32010045e1a5115206fe3a,0a826bf03710200044e0bfc8bcbe5...

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Cases for subject person related list not visible for some hr cases

HiI configured cases for subject person related list, it is visible for some hr cases and not visible for some hr cases.any reason behind it?how can we fix?thank you

Question

Resolved! Service Portal Standard Ticket Page Showing Work Notes Instead of Additional Comments

Hi,I am working on a requirement where I need to display only the Additional Comments field on the standard ticket page in the Service Portal. Please refer to the attached screenshot below. Currently, the page is showing the Work Notes field, but my ...

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