How to send email notification 5 minutes after the user has created his request

PRADEEPREDDY GU
Tera Expert

‎05-27-2024 10:16 AM

Hi can anyone help me on this requirement:

  1. Can you send the automated email notification 5 minutes after the user has created his request?
  2. Can the above automated email be send only for requests which have been raised between 17:00 and 08:00 GMT time (basically outside GOG team working hours)?

 

Please provide solution for this TQ'S in advance.

0 Helpfuls
  • 491 Views
2 REPLIES 2

kk53
Tera Contributor

‎05-27-2024 10:38 AM

if you are using workflow use a timer to pause and  using flow designer use wait for a duration and set it to 5 minutes and then send a notification or email

 

0 Helpfuls

Kieran Anson
Kilo Patron

‎05-27-2024 10:55 AM

Depending on how your requested item is driven, will depend on the best option.

As two examples

  • If flow designer is being used, a sub-flow could be used that checks the creation time against a 5pm-8am schedule and triggers an email notification after a 5 minute delay
  • gs.eventQueueScheduled can be used to schedule an event in the future