Using Alternate email in User Profile

[tahnalos]

Hello

All of our users have a secondary email address that is used in the event that they cannot be reached via a primary email.

However, I notice that when you set up the notifications, when you toss in a user, it automatically uses the OOB email address.

Any way we can set it up to use the secondary email address?

[Alikutty A]

Hi,

You can add a secondary notification device for user in cmn_notif_device table. This will make sure that all emails are send to both the addresses and keep the primary email unique for inbound actions.

Thanks

PS: Hit like, Helpful or Correct depending on the impact of the response

[tahnalos]

Actually that is not an option.   In order to prevent spamming, we want the option to choose which email to send to, not both.

Thanks

[Alikutty A]

I believe there should be a flag or logic that determines the switching of email from primary to secondary? (eg: Use use secondary checkbox). Once you check it, You can run a business rule on user table to activate secondary notification device, deactivate primary one and vice versa.

Thanks

PS: Hit like, Helpful or Correct depending on the impact of the response

[tahnalos]

Looking at the Notification Devices form, it makes sense, but how does one toggle between primary and secondary when sending the notification?   This has to be done on the fly as the idea here is that if the primary email does not trigger a response, it should be automatically sent to secondary.

Thanks