Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Using Function fields with interactive filters. Based on the value in the filter, Add/Subtract count

charan270
Tera Contributor

‎06-25-2024 12:15 AM

This is what I am trying to implement.

Metrics need to show in the report,
1. Reassignment count between groups

2. Reassignment count within XYZ group(I have a custom field in incident table for this)

3. Total Reassignment count (1+2).

The report should be filtered based on the above criteria. The user should be able to filter the count between groups, withing XYZ group and Total count.
I couldn't find any solution for this. Is this even possible?

0 Helpfuls
  • 317 Views
1 REPLY 1

Yashsvi
Kilo Sage

‎06-25-2024 12:20 AM

Hi @charan270,

please check below links:

https://www.servicenow.com/community/itsm-forum/add-an-interactive-filter-based-on-a-field-from-a-re...

https://www.youtube.com/watch?v=OirwryvgCrM

Thank you, please make helpful if you accept the solution.

ServiceNow - Create and Add Interactive Filters to Dashboards in Madrid
ServiceNow - Create and Add Interactive Filters to Dashboards in Madrid
youtube.com/watch?v=OirwryvgCrM
Items demonstrated/discussed in this video: * Navigated to Dashboard with the following types of Interactive Filters: - Date - created an interactive filter based on the Created and Updated Dates - Choice - Created several Priority Interactive filters - Radio Button, Single, Multiple, Checkboxes ...
0 Helpfuls