Using HTML field to add video to a record producer on PORTAL

Terri Welch · ‎03-23-2022

I am using a HTML field on a Record Producer on the PORTAL. The 'Video' icon is NOT available. Can I get a video input into a HTML variable field?

Miguel Donayre · ‎03-24-2022

Hi Terri,

There is a known bug with the Portal TinyMCE field editor. The portal setup uses a different TinyMCE field editor than the back end. The one that the portal uses, the options are fixed, which is why the video option is missing, and you cannot add it. Attachment without the HTML field is a way o handle it, OR you can use the db_video table map to an RP. The only issue is you will have to reactive the edit/create acl on the video table.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0688828

View solution in original post

Shakeel Shaik · ‎03-23-2022

Hi @Terri Welch

Click on

and add below code and remove my youtube link and add yours

<iframe id="video_tinymce" style="width: 100%; height: 480px;" src="https://www.youtube.com/embed/6ulZIsJvyhE" allowfullscreen="allowfullscreen"></iframe>

If my response is helpful, then Please mark as Correct Answer/Helpful.

Please check and let us know.

Thanks 🙂

Shakeel Shaik.

Thanks,
Shakeel Shaik 🙂

Terri Welch · ‎03-23-2022

I want the End User to be able to add a video in the HTML field before Submitting the Record Producer - the video would be stored in the HTML field on the table. The 'video' icon shows on the Platform view of the Record Producer - but not on the portal view.

Shakeel Shaik · ‎03-24-2022