Resolved! Track the Work-notes on change request table in Report
Need Help in Report We would like to track / audit every comment added in the work-notes of a change request on change table in a Report. Thanks
Forum Posts
Resolved! Getting Error 415 : Unsupported Media Type for a REST outbound message.
Hello Everyone, I am trying to access one Endpoint through REST out bound message. I am getting error 415 in my system. When I try the same API and Request body in SOAP Ui , am getting result. I am using PUT method here. What could be the reason? Ple...
difference between configuration and customization
Hi, what is the difference between customization and configuration. and which one is the best to choose Regards, Sasikala.
How can i find total time spent(resolution time) on an incident or task in a report ?
How can i find total time spent(resolution time) on an incident or task in a report ? Thanks
Resolved! Accessing the last record in GlideCollection
Using 'gr.next()' reads the first record in a glide_collection . But if I want to stat reading the records in reverse order (ie. reading the last record, first) how do I do that? Any suggestion will be appreciated. Thanks.
Tabbed Table Widget for Portal
Hi All,We use a couple of simple list widgets on our portal. When you click the view all link it takes you to a new page with a full table view. This the 'Data table from URL definition' widget.We would like to either amend this widget or create ...
Resolved! Advanced User Criteria for Catalog Item - "specific company managers only"
Hi all, I'm trying to create a User Criteria script for a catalog item that checks if the user is a manager and if he belongs to a particular company. I have the following code working for the manager requirement (we have a custom field [u_is_a_manag...
"Could not call conference call participants (Notify on task number +1 865 290 2445 is not a valid notify number)" error while trying to start a conference call from an incident.
I have followed the following steps: 1) I have created a free twilio trial account and have received a North American phone number. I wanted to have an Indian phone number but India was not listed under Countries in Twilio , so I raised an Indian pho...
Current Status and Status History Portal Widget not showing discovered, technical or service offering services from outages
I have been digging into Business Services and trying to understand how Service Now is handling these. We are currently setting up Service Mapping and having noticed that a discovered business service will get created on the cmdb_ci_service table as ...
Resolved! Display Value and Sys ID showing on PDF Export
Hi all, Somebody has informed me that upon exporting a report to PDF data for a particular filed is showing the display value xml e.g. {"displayValue":"Cheltenham","value ":"61c836a4db5083005a74fb041d96 195e"} 1 0.08% {"displayValue":" The field ...
"Reset" choice box values on catalog item variable - possible?
Hi, I'm adding new options depending on other field values. But I need to be able to reset the values back to the "default* options via catalog client script. One workaround (I thought) would be to fist use g_form.clearOptions('fieldname'); and then...
Resolved! Groups like members of group by ldap
Hi All,I need to import from LDAP some groups which contain within them, other groups of users.I have note that the function: ldapUtils.addMembers(source, target) , import only the users like members but exclude the groups.So, I have checked inside t...
Styling of UI page
Hello Everyone, I need to style a ui page in service now. I did it but its not coming as per expectation as I have little knowledge on HTML & CSS. Please look into the screenshot below, my requirement is this container should come as a pop-up. But so...
Resolved! sys_journal_field - Import of work notes through Import set are showing wrong sys_created_by and sys_created_on
Hello, through a System Import Set, I want to upload the sys_journal_field records for work notes on an Asset record (alm_hardware). Target: sys_journal_field. Within the Transform Map, I set up a Transform Script with the When condition OnBefore. It...
Resolved! Can't insert cmdb_ci_storage_volume CI via CMDB Instance API
Trying to figure out Why I can insert a new from the GUI into cmdb_ci_storage_volume table without any relations, but when I try to do the same via API (see this thread https://community.servicenow.com/community?id=community_question&sys_id=20c5ed1dd...