Using HTML field to add video to a record producer on PORTAL

Terri Welch · ‎03-23-2022

I am using a HTML field on a Record Producer on the PORTAL. The 'Video' icon is NOT available. Can I get a video input into a HTML variable field?

Miguel Donayre · ‎03-24-2022

Hi Terri,

There is a known bug with the Portal TinyMCE field editor. The portal setup uses a different TinyMCE field editor than the back end. The one that the portal uses, the options are fixed, which is why the video option is missing, and you cannot add it. Attachment without the HTML field is a way o handle it, OR you can use the db_video table map to an RP. The only issue is you will have to reactive the edit/create acl on the video table.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0688828

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Shakeel Shaik · ‎03-24-2022

I also got the similar requirement, for this I used Image Icon Only for Both Images/Videos upload.

Thanks,
Shakeel Shaik 🙂

Terri Welch · ‎03-24-2022

Once the Record Producer is submitted, here is what the field looks like in the background:

The 'picture' does NOT play the video. The video does however, attach to the record. If I have more than ONE video field - you cannot determine which video applies to which field.

Shakeel Shaik · ‎03-24-2022

Whatever we add here, they all get stored in sys_attachment table.

Just now i added one video,

Portal view:

Platform view:

Yes, You are right, we cannot determine which video applies to which field.

Thanks,
Shakeel Shaik 🙂

Terri Welch · ‎03-24-2022

Thank you for the confirmation

Shakeel Shaik · ‎03-24-2022

Hi @Terri Welch

If my response is helpful, then Please mark as Correct Answer/Helpful.

Please check and let us know.

Thanks 🙂

Shakeel Shaik.

Thanks,
Shakeel Shaik 🙂