Using Rest API to Interact with ServiceNow using natural language query

[Vinod Kumar L]

Hi Team,

I have a usecase for which I need to use servicenow incidents table as a data source. Here's the usecase details: based on the user query,

1. i need to get all similar incidents that have been reported > get the resolution from these incidents > summarize the results and return back.

2. fetch similar incidents based on a specific/multiple column values

Consumer application will be a web application with a chat interface. Im looking is there any servicenow generative ai services which I leverage using rest api with natural language input and get the results back. 

[Ankur Bawiskar]

@Vinod Kumar L 

I doubt something similar is available out of the box.

You will have to build a custom solution.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vinod Kumar L]

Thanks for the reply.

1. Do you have any suggestions for the custom implementation for web app?
2. And If we use Microsoft copilot studio as a client, are there any out of the box servicenow solutions available to implement this usecase? 

[Ankur Bawiskar]

@Vinod Kumar L 

you can create a scripted REST API and then handle the logic within it.

Ask 3rd party to consume that endpoint then.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vinod Kumar L]

@Ankur Bawiskar , i would like to know which service within servicenow handles natural language query and return results. only then we can write a logic within scripted rest api to invoke that service and consume that endpoint from client.