Using the Salesforce Spoke and the Salesforce Cases Table [sn_sforce_v2_spoke_st_cases]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
We are trying to use the Salesforce Spoke to create a bi-directional integration, but at the moment we are trying to create a case in ServiceNow and send it to Salesforce. This is already functioning, but can we put the created case, or even better, create the case in the Salesforce Case (sn_sforce_v2_spoke_st_cases) table? At the moment, nobody has access to create a record in the table. How i configure to be possible to create a case in that table?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
EDIT 1: Hi, my question actually is:
I’m facing an issue with the Salesforce Spoke in ServiceNow.
I cannot create records in the table sn_sforce_v2_spoke_st_cases, even with the required roles. The table does not show the “New” button, and when I try to create a record via Flow Designer, I receive a security / access error.
I checked the ACLs and found a write ACL on this table with the role set to nobody. I tried modifying this ACL, but it did not resolve the issue.
Questions:
- Is it possible to create records directly in this table by any means?
Table: sn_sforce_v2_spoke_st_cases
Spoke: Salesforce Spoke (v2)
