Using variables from ritm in Notification.
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09-22-2023 05:22 AM
Hello everyone,
technical question, how I can access variables from ritm in Notification? I want to access one specific variable which is a reference to a different table and use its fields for the recipients of the notification. I would have use my required table straight away, but I also want to reference the RITM in the email template/email body.
Thank you

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09-22-2023 07:07 AM
Hi @Spike236 ,
Use :
${variables.name_of_the_variable} //replace "name_of_the_variable" with your variable name in your notification.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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09-22-2023 07:44 AM
You can't directly send an email to an email ID from some variables, you can use a notification email script but that won't allow you to set the TO address.
Better if you create an event and set it to trigger a notification against that event.