Using workflow to Request for an approval that is already closed

[Community Alums]

Hi @OlaN,

Can you please help me with the workflow where, suppose a request is sent for approval. A group member approves it. The requirement is to see the same request can be sent back for approval again (state as Requested). I tried for it, but not working as expected. Kindly help.

Regards

Suman P.

[Community Alums]

Hello,

There is a similar requirement like mine in the post.

https://www.servicenow.com/community/developer-forum/how-to-successfully-roll-back-reset-manual-appr...

But for me it is a group approval. How would I change the script, so it would work for group approval please.

var rec = new GlideRecord('sysapproval_approver');
rec.addQuery('sysapproval', current.sys_id);
rec.addNullQuery('wf_activity');
rec.query();
while(rec.next()){
   rec.state = 'not requested';
   rec.comments = 'Approval rolled back by change workflow.';
   rec.update();
}

Regards

Suman P. 

[Dr Atul G- LNG]

Hi @Community Alums 

Once a request has been approved, why you sent back (The requirement is to see the same request can be sent back for approval again (state as Requested). I tried for it, but not working as expected.)?

[Community Alums]

Hi @Dr Atul G- LNG,

My requirement is "When I open my submitted request, I cannot make changes, can we make it so that I can make changes and if done, forces a re-approval from anyone who has already approved?" Kindly help if possible.

Regards

Suman P.

[Dr Atul G- LNG]

Hi @Community Alums 

NO, as per standard and OOTB process, once a request submitted we cant change any thing or should not change as well that is not a recommended also it may impact already attached flow / wf as well. So it must be rejected by approver or user can call SD to cancel it or make change in variable if SD is allowed to make changes.