VA : Catalog item links open to select portal in Virtual Agent Popup Content

[Yudai Yamamoto]

Hi team,

When searching for a catalog in the VA, you can view the catalog by pressing Request this item.

The catalog display method can now be displayed using a portal instead of a popup.

https://www.servicenow.com/community/developer-forum/va-catalog-item-links-open-in-virtual-agent-pop...

But it's not the portal I was looking for. Where can I change the portal?

[Community Alums]

Hi @Yudai Yamamoto ,

Please open the system properties and look for "sn_itsm_va.com.snc.itsm.virtualagent.portal_url".

[Yudai Yamamoto · Accepted solution]

I have resolved this problem.

I can change URL to refer to the knowledge.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1448988