VA live agents unavailable

[Vedavalli]

I made available myself available 

but now assist va live agent is telling no agents available 

[M Iftikhar]

Hi,

This is a common issue in Virtual Agent and Live Agent setups. The "No agents available" message typically appears due to one of the following reasons:

1. Presence Status Not Syncing: Even though you've set yourself to "Available", there might be a delay or sync issue with the presence status. Try toggling your status to "Away" and back to "Available" again.

2. Skill/Role Mismatch: The incoming conversation might be routed to a specific skill or group that you are not assigned to. Please check:

   • Your user profile is assigned to the correct Live Agent Role.

   • You have the necessary Skills assigned that match the routing conditions for the conversation.

3. Queue Configuration: Check the Live Agent Queue settings (Conversations > Queues) to ensure:

   • You are added as an eligible agent in the queue.

   • The queue is active and properly configured to route chats.

4. Browser/Cache Issue: Sometimes, clearing your browser cache or trying in an incognito window can resolve temporary glitches.

5. System Delay: Allow a few minutes for the system to update your availability status.

If the issue persists, please check your browser’s console for any errors (F12 → Console) and provide a screenshot for further troubleshooting.

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
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