Remove shopping cart icon from record producer preview in Virtual agent chatbot
Hi, I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot. Thanks in advance.
Forum Posts
In Policy Exception Approval group field OOB showing two group where this is configured?
In Policy Exception there is Approval Group field. OOB when we click on magnifying glass of Approval Group field it shows only 2 groups to select 1. Compliance Managers 2.IT Risk Managers. If I want to add other groups how can I add there?There is no...
from where these list of fields coming from on the cmdb_model table
Hi,Im trying to hide this list of fields on the cmdb_model table but i dont know where they are coming from: Cable model, card service model, ai dataset product model
Web search in va
Hi we enabled web search when we are searching anything in va it's checking in system and if no information found showing web search pill if i click on it web search is getting enabled and result is generated and storing in sys_generative_ai_log tabl...
user are unable to global search and approve via service portal
Hi, I have users with the business stakeholder role who are unable to global search at all error no records found. additionally, they cannot approve any requests via the service portal however itil users can global search an approve. Steps taken to...
Make changes in variable set client script so it does not affect other catalog items
I want to add an if condition in my existing variable set Client Script so it does not affect other catalog items. I have written the below code to clear out the values if poet type is not capital but it is not working(highlighted in red color) funct...
ES12 mode not working in filter value with javascript
ECMAScript 2021 (ES12) mode does not apply inside filter scripts using javascript:ScriptIncludeScriptInclude TL;DRWe observed that ES6+ syntax fails when a Script Include is executed via a filter value using javascript:ScriptInclude.The same Script...
Hide right panel on Service Operations Workspace Home page
Hello everyone, I would like to share a practical use case that we recently implemented in ServiceNow: hiding the Announcements, Quick Links, and Upcoming sections from the Service Operations Workspace home page for a specific group. Implementation ...
Employee Center - 'My Tasks' Widget: Display Company Code
The "My Tasks" widget in the Employee Center displays the standard out-of-the-box information.For each RITM displayed in the "My Tasks" widget, i want the Company Code from the associated user's record (sys_user.company -> core_company.u_company_code...
I want to show the new button for Issue in Control related list for Control owner or owing grp membe
I want to show the NEW button for Issue in Control related list for Control owner or owing grp member. If user other than Control owner or member of owning group login that user should not see the new button. In both Workspace and Classic UI
Opening a exercise record via customized exercise calenda
Hi,I am working upon opening a exercise record on exercise calendar(custom).I wrote concat condition with payload.event.sysID still its not navigating it to exercise record named 'Demo' via calendarHow can I achieve this ?Thanks in advance!
Resolved! Can we enable AI Agent for Now Assist Panel ?
I can see option to enable AI Agent for virtual agents can we enable same for Now Assist Panel
Resolved! How to show RTIM Variables on SC tasks
How to show RTIM Variables on SC tasks Tried to add Variable editor on the sc task form but its not populating variabl;es on the form both native view ans SOW!
Resolved! Compose Email option for the Interaction record in SOW gives the 'To' field blank.
We had the requirement to make the Compose Email option true for the Interaction records, I did it by making the Dictionary entry and ensured that the email_client is true in the attribute column. Doing so made the Compose Email option to come but wh...
create issue only conrol owner
ifanyone know “Only the Control Owner or a member of the Owning Group for the control may create an issue.” Any other users (not the Owner or Owning Group members) are prevented from creating an Issue
