Hi All, I've created an automation which handles tickets going on hold and automatically sends email chasers. When a ticket is put on hold awaiting caller, the initial notification is sent to advise the user that the ticket has been placed on hold aw...
Hi All,I encountered an issue in a Flow Designer flow where the execution failed while attempting to create a record due to a "Create" ACL restriction on the target table.The ACL has now been updated to grant the required create access to all users....
Hi Everyone,I am trying to implement a requirement in ServiceNow email notifications where:If the recipient user belongs to this group, the incident link should open in SOW Workspace.If the user does not belong to this group, the link should open in ...
I am trying to complete my Agile Development 2.0 Certification in a learning Zurich instance and can't find where to edit the Sprint instance. What am I missing? In the community the suggestion is to edit this in the system property but I have search...
Hi,I have a requirement, kindly advise if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW. I created it using Core UI but they want it for CSM. Kindly help. RegardsSuman P.
Why is this sys_user_group record read only, tried with security_admin as well
I have a table that contains 9 records, and these records already exist in our DEV, TEST, and PROD instances. My requirement is that I need to delete only one record, but I know that data changes don't get captured in update sets. Normally I would ju...
Hi Team,I'm trying to create database view for Request Item, SCTASK and Assessment Instance (asmt_assessment_instance), Assessment Metric (asmt_metric), Assessment Metric result (asmt_metric_result) 1. Username who gave the survey2. RITM and SCTASK N...
Hi devs, I have a simple requirement that is proving difficult to implement. The requirement is navigating from an alert record to the alert view on the Crisis Map within Crisis Management on the BCM Workspace. The issue is that clicking into an aler...
How to add a record producer as form in workspace.
Hello everyone, I have not been able to find any resources on this so I am asking the community.When you view a dashboard you can edit click Edit > gear Icon (Dashboard Settings):What I want to do is hide certain lists or toggles from the settings pa...
Below is the currency type field, in which we need to have currency code as Euro, and which should be Read only,orCan we have only Euro currency code specifically for a particular table This requirement is specific to particular table.We have tried B...
I am wondering if there is a way to restrict the currency selection on currency fields to only 2 specific currency types, USD and Euros. Currently we've got our instance set to a single currency type (USD) to avoid any display or selection issues, an...
Hi everyone, I’m looking to set up a 24/7 service desk that operates across three regions: the UK, the US, and Singapore. I’ve tried using on-call scheduling, but it doesn’t seem to be the best fit. Does anyone have any best practices, documentation,...
Background: We have an approval workflow configured in ServiceNow where approvers need to request additional information or clarification from the ticket creator before making an approval decision for a custom table record.Requirement: I'm looking fo...
