Hi Community So as per the subject, there is a widget in the CSM portal next to approving a case (sn_customerservice_case) record. It generally shows an 'options' dropdown, and people can see the case variables so that users have a better understandi...
Hello everyone, I received an email today informing me that:"Your Personal Developer Instance (PDI) is scheduled for automatic reclamation on September 24, 2026."However, my last activity on the instance was only about a day ago.I use my PDI every da...
How to add dynamic filter like contact.account is dynamic of me in ai search indexed sources if we add it throws an error, how to resolve this?
Hello everyone,Hope you can help with an issue I am currently facing.We were asked to use a different “From” address for specific types of emails, specifically for some Email Client Templates.The instance in question normally uses the default Service...
i have been working on creating a service Catalog. AFter pushing the update set to our Test environment, i noticed that some catalog UI policy actions were missing, in addition to the order number of some variables being missing , which makes the va...
Hello,I am using a Personal Developer Instance:dev424530Today I configured Microsoft Entra ID SAML SSO and enabled:Account Recovery (ACR)Multiple Provider SSOMulti-Provider SSO debug loggingAfter this, I lost access to the local admin account.I alrea...
Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functional and technical requirements
Hi Team,I'm seeing an unexpected behavior with a Scheduled Flow.The flow is configured to run Weekly on Monday at 22:00, and both the instance timezone and user timezone are set to UTC.In PROD, the actual sys_flow_context record shows the flow starte...
Hello Everyone,We have identified an issue where some external users are unable to access the Multi-Factor Authentication (MFA) registration options during the sign-in process. The affected users are able to enter their credentials successfully; howe...
Hi,We're following this guide from Servicenow: https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/task/create-dv-pivot-ac.html and particularly the part about creating a pivot table with multiple data sources. However, i...
We previously had Employee Center set up only for HR - I am trying to revert it back to OOB so we can use it for everyone. On the main Employee Center page there is a Widget called My Active Items - Ours is somehow set for My Requests to go to a cust...
Hello every one,I have facing one issue. in incident form i am just entering the assigned to field when the assignment group is empty, the user name not appearing in assigned to field value but it's visible in the list view, i was checking the client...
Hi AllI am using an On-Call schedule and Trigger Rule with On-Call: Assign workflow for P1 incidents.Currently, all P1 incidents are assigned to the Primary On-Call user.My requirement is:Assign incidents only to users on the active shift.Distribute...
Hello , In ServiceNow Platform List View, I have a multi-select List field. The field displays all selected values when I hover over it, but in the list itself the values are truncated. Is there a way to increase the column width or configure the lis...
In ServiceNow as a non admin, I'm trying to add a tag to a closed/inactive change record: However, what I've noticed is that when I refresh the screen, the tag disappears: I was just wondering if anyone has seen this issue before. Ideally, users in a...
