Hello all!I've encountered a very challenging issue where I need to upload a file along with several field information to a third-party system from ServiceNow. I chose the content type as multipart/form-data, used JSON format for the field informatio...
Hello, I created a new catalog item and one of the fields is, "Is there a different Ship To Location?" If "Yes" I need a new field to populate that reads, "Enter shipping address". I am not sure if this should be a UI Action or UI Policy and the s...
Hi everyone! After upgrading to Australia release, I encountered a strange issue that was not in Yokohama regarding dot-walk technique on reports. For a data visualization, taking a simple list type for example, with data source using the Incident ta...
Hi Community,I would like to seek confirmation regarding the behavior of the "Demote Major Incident" functionality.I am currently investigating an incident where the caller reported that the "Demote Major Incident" button is unavailable when the inci...
Hi Everyone,We are currently in the process of importing Knowledge Articles from a vendor-managed ServiceNow instance into our internal instance. During this migration activity, we have encountered an issue related to duplicate article numbers.Specif...
When an incident or task is created, ServiceNow systems could analyze the ticket description and automatically display the most relevant KB article directly on the ticket screen. This would help agents quickly find solutions without manually searchin...
I'm looking for the link to the sheet that provides the API syntax to write a REST API call. Specifically the use of AND, OR, or BETWEEN as well as other conditionals. I know this is a bit vague, but there used to be a page on the ServiceNow site t...
i had signed up servicenow id recently, in that i tried to build instance on that new version Australia i used, i was on waitlisting, could you please suggest me which country i go with , is this waiting resolved
Hello Team, I joined the Personal Developer Instance (Australia) waitlist over 10 days ago, but I haven't received an instance yet. Developer email: ****@gmail.com Could someone please check whether my request is active or advise if there is any issu...
It has been around 7 days since I requested my PDI, but I still haven't received access.
Hi Everyone, I'm working on a requirement in ServiceNow Workspace (UI Builder) and would appreciate some guidance on the recommended implementation approach. I am new to UI builder, so I may not be aware of the best practices. Requirement: I need to...
Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...
Hi, Wondering if anyone has found a solution to this please. We use Project Workspace as part the Strategic Portfolio Management module. When creating a status report, Servicenow applies a JSON sn_doc_page_template. In the Current Status section, the...
The banner message in the green box does not make sense. I try to update it but I couldn't find the script source. I found the message in bold within an existing message key, but I couldn't find how the rest of the message was concatenated. I tried o...
Planning on using the build agent to create an app but since the #BuildMoreWithBuildAgent challenge is already over for this year is it still possible for me to request for a PDI and take a look at it? Additionally, I'd like to know if this is an ann...