Resolved! Service Operations Workspace
How can I disable the "Submit Request" option in Service Operations Workspace (SOW) so that users cannot access the internal catalog or create requests from within the workspace? Thank you
Forum Posts
Custom URLs
Hello Everyone,I have a question on Custom URLs i.e.,What is the exact use of Custom URLs in ServiceNow and if we set it as Instance URL will it affect any integrations(Inbound and Outbound)? Thanks.
Resolved! PDI Offline: Shows "Last Active 4 Days Ago" despite daily use – How long to recover?
Hello Community, I am experiencing an issue with my Personal Developer Instance (PDI) dev193732 (Australia Release). Currently, my instance status is showing as offline. What is confusing is that the ServiceNow Developer Portal claims my "last activi...
"is one of" condition in report on nested field
Hi all, first post here; I am trying to set up a report on the cmdb_rel_ci table, and I would like to use "is one of" condition on the child.class field, but the condition is not present (see picture below). I read something about comas in the field...
PDI reclaim notification although active, the 'last used' date on my Dev homepage totally incorrect.
I have been sent notification that my PDI is being reclaimed as part of the inactive PDI drive currently under way, but I am actively using it daily. The 'last used' date showing on my Developer homepage is totally incorrect and does not change even...
Diable/Hide new button
I want to Hide/Disable new button based on status field value of case form in CSM workspace.If status is closed new button should be hidden/disable in in CSM workspace in related list, it should not be able to create a task.
How to set Dynamic Default Value for Month Interactive Filter in ServiceNow Dashboard
I have a ServiceNow dashboard with two interactive filters: Month and Year. The Month filter is a choice list, as shown in the attached screenshot. Currently, the Month filter has a static default value, for example January. My requirement is to make...
Guided Tours on WSD Reservations
I'm attempting to build a guided tour for our Room & Desk booking system using WSD. It works fine on wsd_search but after selecting a space to reserve and navigating to wsd_reservation, I get the tour abandoned message. I assume this is something to...
Not able to add work notes in mobile app for custom table
Hello, I have added the "updates" activity stream in mobile app for custom table, but it is showing blank like in this web screen I pasted "Add comment" is visible but not visible in my mobile app. In the web version for this table we have enabled wo...
Install cloud runner for ATF in instance
Hi all,I am about to install ATF cloud runner for our dev instance what all are the configuration it need also it is showing some note: will it can effect on instance directly?
how to populate field of type List using onChange client script with multiple values
how to populate field of type List using onChange client script with multiple values
Beginner with 2 months of ServiceNow experience — How should I start learning Integration?
Hi everyone,I’m a fresher and I’ve been learning ServiceNow development for about 2 months now. So far, I’ve covered the basics like Client Scripts, UI Policies, Data Policies, Business Rules, GlideRecord, and some server-side scripting.I’m now plann...
How to test notifications for a ServiceNow to Microsoft Teams integration without a Teams dev env?
Hi all,I'm working on a ServiceNow to Microsoft Teams integration and I am a bit confused about notifications. This integration is new to me and I'm getting a lot of questions about notifications. The integration is from a ServiceNow dev environment ...
Major Incident management incidents are getting delayed that are derived from Recipient list
Hey, When the Incident Communication Plan is created for a major incident, we often see notifications being delayed. In some cases, they remain in the Ready state for several hours, while in others, the notification type is “recipient-list-resolutio...
all related list are getting captured in updated set
I added only one new Related List to the User form, but the existing Related Lists are also being captured in the Update Set. Should I capture only the new Related List entry? Why are the existing Related Lists also being captured, and what is the be...