Hello Experts, In the CSM/FSM Workspace, when I click the “+” icon, I see three options. However, when I checked the chrome_tab configuration, only two options are configured. The additional option displayed is “New Case.” When I select “New Case,” a...
I am investigating whether it is possible to create a button in the related list of a supplier case form within a workspace and control its visibility based on changes in the values of records within that related list. However, I have not been able t...
Hi all , I am trying to make a declarative action available on sow workspace for some RITMS , sc_req_items with item is 'cat item' and when state is 'work in progress' , when clicked on the action , user should be able to make the state change to awa...
Has anyone ever experienced being unable to edit a script field in business rules even though the user has admin roles?This happened around 8 p.m.—suddenly, I couldn’t edit the script field, whether I was creating a new rule or editing an existing on...
Hello,My PDI dev343803, running Zurich, is showing Offline, preventing me from continuing my work. The last-used time shows 4 days 19 hours, and the Upgrade release option is also disabled.Could you please clarify:Is my instance affected by ongoing m...
Hi, I would like to add new filters when, for example, filtering on the Created date where created date in on a calendar. Similar to "This year" I read about Business calendar filtering options and I created a new business calendar PP (For Phil Proje...
Hello,I’m setting up a fresh ServiceNow Personal Developer Instance (PDI) for Cisco Firepower Discovery pattern development. Installing Discovery and Service Mapping Patterns from Application Manager fails with “Unable to Download Package.” The UI pr...
Hi, we have a custom form wherein we want to assign tickets based on a round robin format. Example- If there are 3 users User1, user2 and User3 then 1stticket should be assigned to User1, 2nd to user2, 3rd to user3 and then 4th again to User1 and so ...
I recently lost my PDI after receiving messages that my PDI would be released on a certain date. I was using my PDI daily. I obtained another instance and I see the same phenomena happening again. I am using my PDI five times a week but when I lo...
Hi, I am trying to create dynamic table using Rich Text variable on catalog form, plz suggest on how to Set Rich Text (catalog variable) Value in client script? g_form.setValue() not working.
Hi everyone,I have a dashboard in Service Operations Workspace (SOW) home page with four different visualizations, and I'd like the list of records opened from each visualization to be automatically sorted by a specific field.The sort order would be ...
Hello All,I am getting an issue that I am not able to get the dot walking option in Preview record list in dashboard. Can anyone help me in this ? I was able to edit somedays before ... Regards,Tuhin
I wanted to add the font size 11pt to the available list over major incident management could someone plesase help in configuring the same
Hi Developer team, My PDI dev422148 (Australia) has been down since about 09:00 UTC on 26 Oct 2026. - The developer portal shows status Offline (sometimes "Activating Plugin..."). Refresh does not bring it back and there is no wake option.- Every URL...
NO applications will install in my PDI, immediately returning "Unable to download app package" in the UI. I dug into the system logs and found the errors in the attached log, the highlight of which is:Blocked: credentials cannot be sent to a host oth...
