Hello all, I have a cat item where users select a value in a reference field ('Access required', below). I've noticed that in the service portal, only the display value of the records they can select are displayed. In the 'native' UI, other columns c...
i have created a notification & there i have added a hyperlink Users URL which I have updated on the hyperlink in notification : https://XXXXXX:0000/sap(bD1lbskljdlasxMCZkPW1pbg==)/bc/bsp/sfp/crm_ui_start/default.htm But When i click on the notifica...
The users and groups have already been imported into the ServiceNow instance by a LDAP server.Requirement is that we need to edit the Groups LDAP OU definitions to bring new groups into sys_user_group and add membership without creating new users in ...
I have to update the "name" parameter in AD when the user is created in AD. We have OOB powershell script which creates user in AD. We have Orchestation setup to create/update users in AD. So inorder to update the "name" parameter, Servicenow has sug...
Hi, I'm trying to enhance an ATF test not hard coding the impersonation of the technical owner for a Catalog Item, since this may change and make the test fail. At the moment I'm impersonating a specific user.Basically I want to pick the technical ow...
HI Everyone, I am facing issues regarding PDI. From the past 4 days my PDI is showing in waitlist not sure what is the reason. This issue i never faced before. Can u suggest me what can i do.
Hi everyone, I need some guidance regarding the CAB Workbench behavior. The requirement is to have the Approve and Reject buttons visible and actionable when the change request is in the "Authorize" state. As per the standard ServiceNow process, my u...
When the user opens the classic mobile UI > https://<instance>.service-now.com/$m.doThen there is no easy way to come out of it. Anything you try to open later, everything is rendered in the mobile UI itself. How to disable that auto direct to $m.do?...
I have a knowledge base and it needs to be set to public access, where the public should be restricted to comment and rate the content . Also a banner need to be populated at the footer of the article as the content is only for the information purpos...
Getting this error "This step failed because the client error 'GlideAjax.getXMLWait is no longer supported' was detected on the page being tested. See failing Test Logs. To ignore these errors in the next test run, use 'Add all client errors to warni...
Hi,When I create a new Knowledge article from SOW(service operations workspace) that time the knowledge base is showing no results found as attached in the image in normal default view its working fine
Problem StatementI created a UI Macro to display a custom header/banner on a ServiceNow form.However, after creation, the UI Macro was not visible in Form Layout, and I was unable to add it to the form. What I triedCreated UI Macro under System UI →...
Hihow to show my workspace under global search dropdown
I am creating Knowledge Articles using different article templates. When I select the Standard template, the Workflow field shows "Pending - Not Started".However, when I use other templates (like KCS Article or Incident KCS Article), the Workflow fi...
KB articles are searchable in the native ServiceNow UI using their short description, but in the portal, some articles do not appear when searched using the same terms, although they can still be found using their KB number. Please help.