Value of field record is not a GlideRecord error in send notification action

Rahul86
Tera Contributor

‎11-25-2024 03:04 AM

Hello ,
I have configured notification and wants to trigger it via flow designer. But when I'm raising a request flow gets stuck to the "send  notification" action. Though I have selected RITM record and table as "sc_req_item". 
Please refer screen shot of error and flow designer configuration.
Let me know if you have insights.

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Runjay Patel
Giga Sage

‎11-25-2024 04:42 AM

Hi @Rahul86 ,

 

It typically occurs when the Record field in the notification action is not being passed a valid GlideRecord object. The Send Notification action expects a GlideRecord to determine the target table and record for the notification.

 

1. Ensure the Record data pill is properly pointing to a valid record.

2. For example, if you're triggering a notification from an incident, ensure the input references a GlideRecord for incident and not just the sys_id or some other field.

3. Check the selected notification you have configured in "sc_req_item" table.

 

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