Variable editor not showing in Service Portal ticket view for REQ's

[Dedrei L_]

I have cloned and made a very slight customisation, to remove the save button and make it read only, to the OOB sp-variable-editor widget.  I have added my cloned widget to the ticket page for end users to view a read only copy of their submitted form.  This is working perfectly fine for all forms being submitted except for REQ's whether catalog items or record producers on sc_request table.  When viewing the ticket page in the portal for any submitted REQ the variable editor widget does not display at all.

Any advice on what I need to update in order for the variable editor to work on the sc_request table?

Thanks

[Harsh Vardhan]

for that you have to build formatter on sc_request table then it will be visible for record producer. 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0538897

https://hi.service-now.com/kb_view.do?sysparm_article=KB0725077

[Harsh Vardhan]

Any update on this thread?

Let me know if you need any further help here. 

If your query has solved, kindly mark the answer correct and close this thread.

[Dedrei L_]

Hi

No I haven't really made any progress yet.  I understand that when submitting a catelog item the variables will not show in the portal when viewing the main REQ. But I still can't get it to show the variables for record producers on sc_request table.

I have tested by adding and removing the variable formatter on the sc_request form. Reason for testing with both is because the variable editor shows for incidents on the portal and our incident form does not have a custom formatter added, and similar with other custom tables where the variable editor shows on the portal even though not added to the table form. 

I don't get the same results as demonstrated in your video.

I also checked that the correct widget is being used as per the KB.  It was set on the OOTB one I then tried switching it to my custom one too with no luck and then switched it back to the OOTB one.

[Dedrei L_]

Also when I run the background test script on a sc_request record producer I get the desired output. So the values are being stored in the Question Answer table.

[Dedrei L_]

Another test that I tried, was reverting back to the OOTB sp-variable-editor widget on the portal page to make sure I didn't accidentally customise something that broke it for sc_request.  But even when reverting back to the OOTB widget it still doesn't display for record producers on sc_request.