Variable Value Change after Catalog Item submission

[samuelbingham]

Is there any way to change the variable values that were originally chosen AFTER submission?
Example: Fulfiller chooses IPhone and the color blue after android has already been submitted.

[Robbie]

Hi @samuelbingham,

To confirm my understanding, during testing, you raise a Requested Item and after submission you edit/update a variable within the variable editor.

I know you've mentioned when you close the Catalog task (Which seems like this is what's being used to trigger an event), but what state is the Requested Item at this stage?

Do you have something configured wither in the Workflow or via a Business Rule (I suspect Workflow) to copy the variables and update into the RITM worknotes.

Please confirm.

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Thanks, Robbie

[samuelbingham]

Yes, this is done in flow designer. Once I close the catalog task, in flow designer  I moved the data pills containing the variable values to the work notes/comment section of the RITM. The problem is that it is not registering the NEWLY selected values and it is only sending the original variable values to the RITM work notes/comments. 

[Robbie]

Hi @samuelbingham,

Ok, so this sort of makes sense now (as in I now understand the problem).

Question, when you reference the data pills, are they data pills that were used from an earlier step? It seems like it's caching or referencing the earlier values. Can you you a new query and pull for these values?

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Adam43]

If I'm understanding correctly-you might need to consider a step in flow designer to 'get catalog variables' again- AFTER they've been changed and saved to the server (via save/update- fulfiller CANNOT skip this step).  After you retrieve the values again- then do your 'post worknote' step in flow designer.  

Essentially- the fulfiller needs to make sure they commit their changed values to the database.  then you have to go get their new values in flow designer before you can post them to a different location.  Hope that helps.