Variables change off of inbound action keywords in body of email.

Justin Dirks1 · ‎11-14-2023

Hello!

I am needing to change a variable in an incident based on the keywords of High or significant within the body of an email. If the email contains Severe then I would want to have the Priority changed to 1-High and if the body contains Warning I would want the Priority to be set to 2-Significant.

Any help with this would be great!

Thanks!

Justin Dirks1 · ‎11-14-2023

So I was able to get Critical to work but not what I needed for Warning.

var emailBody = email.body;

	if (emailBody.indexOf ("Critical") != -1) {

		current.impact = 1;
		current.urgency = 1;

	} else if (emailBody.indexOf ("Warning") != -1) {
		
		current.impact = 1;
		current.urgency = 2;
	}


	current.insert();

View solution in original post

AshishKM · ‎11-15-2023

Hi @Justin Dirks1 ,

What's status with "Warning" condition, any finding.

-Thanks,

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Justin Dirks1 · ‎11-15-2023

I was able to get it to work. I appreciate all of your help.

AshishKM · ‎11-15-2023

@Justin Dirks1, I would highly appreciated if you accept my solution and mark helpful which gives us the credit and encourage more towards helping all community members.

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Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution