Variables displaying sysid on the portal

[rin1]

Hi all,

I have been creating a catalog item. Based on the Requester, a few fields (phone,title,department,email) should autopopulate. But one of the variable 'Department' is not displaying the name, instead sys ID is populated on the portal. Any guidance would be much appreciated.

Thanks,

Rini

[Anurag Tripathi · Accepted solution]

Hi,

What is the type of the variable? It should be reference to the department table then it will show the proper value.

You have a string field and you are adding sys_id to it , that is why its showing like this, if you change it to reference field it will take the proper department value.

-Anurag

[rin1]

Hi,

Its a single line text and Iam populating from SYs User table. Will try to change the field type and update you.

Thanks,

Rini

[rin1]

Hi Anurag,

It worked for me! Thank you!

Rini