we've encountered some issues in our latest form. It is a form that contains several questions and field for the user to fill out and the form works as expected. The problem is that some of the fields of the form are not visible in the backend view of ServiceNow. This is a big problem. All the variables are visible in the form(portal) but in the ServiceNow backend only few are displaying. I have configured the form layout and could you see variable editor is selected which containing all these variables. Can someone tell me how to check the variables that are contained in the variable editor? I just wanted to know is this issue because of that.
Thanks,
Sunayana.
Hi @Sunayana4 ,
Check all Catalog UI Policy and check if are marked to apply to Requested Item. Also check Catalog Client Scripts if you have anything in "isLoading" if.
To check variables assigned to Requested item you can go to sc_item_option_mtom table and modify List Layout to be like below. In that way you will see values also without going to other table.
Hi @Sunayana4 ,
Check all Catalog UI Policy and check if are marked to apply to Requested Item. Also check Catalog Client Scripts if you have anything in "isLoading" if.
To check variables assigned to Requested item you can go to sc_item_option_mtom table and modify List Layout to be like below. In that way you will see values also without going to other table.
