Variables from Inbound Action

[Andrii]

Hi, I'm working on Inbound Action to populate specific fields on Incident record from inbound email.

Wiki here Inbound Email Actions - ServiceNow Wiki says that such pair Foo:bar from email may be accessed like this: email.body.foo

But does not matter how much I try - I can not get it's value - i always get "underfined"

Need help!

P.S. For now I use workaround - parsing email body with JavaScript String methods but a bit frustrated that can not use functionality that is written on Wiki.

[tony_barratt]

Hi Mike,

I think you mean:

1. The Incident caller_id is set to the the user who sent the the email.

rather than replied to the email.

Best Regards

Tony

[Andrii · Accepted solution]

I found the answer !!!

Pairs like parameter:value only works when email has text format !!! Otherwise it is necessary to use Regex or parsing email body with JavaScript String methods.

[snowtech1]

Even I am not having the similar issue.

When an email is sent from an alert system the parameter is not parsed out.

But when I copy and sent the same text from my email address it works.

Could you say how to achieve your solution?