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02-28-2020 07:34 AM
Hello - i submitted a catalog item and when i am looking at it on the backend from requested item on the default view i don't see the variables on the form.
However, when i see other RITM's for that same exact catalog items, those RITM on default view shows the variables. Can someone assist with this?
Solved! Go to Solution.

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02-28-2020 08:04 AM
Can you check the catalog UI policy?
You can also check to see if the RITM has more than 1 item requested. If there is a lot I don't think it can show them all.
If my answer helped you, mark it as correct and helpful.
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02-28-2020 07:46 AM
Please check if your variables have the visible on requested item and visible elsewhere checked

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02-28-2020 08:04 AM
Can you check the catalog UI policy?
You can also check to see if the RITM has more than 1 item requested. If there is a lot I don't think it can show them all.
If my answer helped you, mark it as correct and helpful.