Variables values display in RITM Level

[Dhanush Rao K]

Hi,

     Variable values are not displaying in RITM level after submitting the request from catalog item.

For your reference I have attached a image which shows the empty field in RITM level.

Can anyone tell me the client script to achieve the above scenario.

Regards,

Dhanush

[AnirudhKumar]

And this is not an Order Guide?

Anyway, the variable editor should populate the value by default. Let me take some guesses here.

- Either the field was empty before submit

- The value is being cleared onload of RITM

- This is a duplicate field

How are the other fields behaving?

[Bidduam]

@Dhanush Rao K 

1. Are there any Catalog UI Policies on this field?
   1. If so is the "Applies on a Request Item view" selected?
2. Is it blank for everyone? As in the user and the Service Desk / Admin?
3. Does it show a value at the sc_task level?
4. Is the field showing correctly at the Catalog Item level? (as in before it is submitted)
5. Is the variable a reference field that is referenced to a table that users don't have access to see?

[Bidduam]

You could also add a Catalog Client Script on the catalog item to show the value of the field when it changes on the form, to see if the value is ever set correctly.

EG:

g_form.showFieldMsg("please_specify", newValue, "error");

The value will show up in red just under the field after it is changed (make sure UI Type is set to all)

[Ayushi12]

Hi @Dhanush Rao K  
The variable value are populated by default. Please ensure the values are there before submit, variable that is shown in RITM is same as in catalog view and there is no client script or UI policy that might clear the value.

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks!