Video is not playing on Service Portal

[naresh831]

We have uploaded  a video into Video table and trying to place that video on portal using below code.

<p><video controls="controls" width="100%" height="315"><source src="/sys_attachment.do?sys_id=<my_sys_id>&amp;view=true" type="video/mp4" /></video></p>

But video is not playing on the portal page and displays like below. Did anybody has experience doing something like this in their your environment. Please help. Thanks.

 

[Jaspal Singh]

Hi Naresh,

You may find link helpful.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[naresh831]

Hi Jaspal,

Please share the link.

[Allen Andreas]

Please visit this link: https://baugs.wordpress.com/2017/05/25/stumbling-through-service-portal-embedding-video-tags-in-kb-a...

It talks about embedding videos and also states that OOB mp4 is not supported.

[Jaspal Singh]

My Bad.

Here you go.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.