view count knowledge base

[subhadutta23069]

Hi Team,

The view count is set back to zero after a knowledge base article is edited. Is there any way to stop the view count to set back to Zero after edits.

I got a situation that after editing of a pre existing knowledge article it view count become zero. For example if the view count was 65 before and after checkout and editing  and again re-publishing it the view count become 0 inspite of 66 since the knowledge article is same it is just edited.

Thanks,

Subhabrata 

[James Chun]

There is no 'column' for the total number of views in the table, instead, you need to aggregate the total number of records in the table per article to find the total view.

So if you want to display the total number of views in a report, the above should suffice.