View Count not updating in KB article module

[suganyar1]

Hi Team,

when I access the KB article in service now, view count is not updating. I tried to check the scheduled job - Knowledge Usage Metrics, it was in false state, and I made it active. Even after making this change, I don't see the view count is updating. Please guide the next process checks. 

If I see in the kb_use table, I could see the last accessed entry but View count in Kb_knowledge table is not incrementing. Please note that I viewed the article in kb_view mode. 

[Bhuvan]

@suganyar1 

Try this,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0693819

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955115

https://www.servicenow.com/community/developer-forum/knowledge-article-view-count/td-p/2930570

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@suganyar1 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan