VIP Caller with red font color (Incident Table)

[Elton2]

Hi everyone, how are you?!

Every time a VIP user opens an INC, it must have the “VIP” icon and the font color “Red” (img1).

Note that I have already defined the user “Enzo” as VIP (img2), but when I access the Incident record, the font color is not Red (img3).

There is the option to right-click on the “Caller” field > Configure Styles (img4) (img4.1), but even defining “color: red” or “color: red !important” does not work.

Note: I tried using a Client Script (Incident table), but it does not work (img5)

    function onLoad() {

        var vipCallerName = g_form.getValue('caller_id');

        if (g_form.getValue('caller_id.vip') == 'true') {

            vipCallerName.style.color = 'red';

        } else {

            vipCallerName.style.color = '';

        }

    }

Obs.:  I also found this tip in the Community but it doesn't work:

https://www.servicenow.com/community/itsm-forum/change-font-color-to-red-for-caller-with-a-true-vip-...

Does anyone have any tips? please!

Thanks 😉

[Harish Bainsla · Accepted solution]

Hi @Elton2  check below script I try on pdi its working

function onLoad() {

//Type appropriate comment here, and begin script below

var caller = gForm.getReference('caller_id', function(caller) {

if (caller.vip == 'true') {

gForm.setDisplayValue('caller_id', caller.name + ' (VIP)');

// Apply red font

var fieldElem = document.getElementById('label.caller_id');

if (fieldElem) {

fieldElem.style.color = 'red';

fieldElem.style.fontWeight = 'bold';

}

}

});

}

[Harish Bainsla]

Hi @Elton2 you have written wrong  gForm.setDisplayValue('caller_id', caller.name + ' (VIP)'); instead of it correct with below line

g_form.setDisplayValue('caller_id', caller.name + ' (VIP)');

if my answer helps you mark helpful and accept solution 

[Elton2]

Hi @Harish Bainsla , how are you?!

I wrote it right! 👍
I just wanted to know if there is a possibility of it turning "red" when the "caller_id" field is read-only.

Obs.: When I leave the field read only, the red color doesn't work (img6), the red color only works when the field is open, example (img6.1).

In addition to the code you wrote, I included this line of code, but them not work:

gForm.caller.setReadOnly or g_form.setReadOnly('caller_id', true);

function onLoad() {

    //Type appropriate comment here, and begin script below

    var caller = gForm.getReference('caller_id', function(caller) {

        if (caller.vip == 'true') {

            //g_form.setReadOnly('caller_id', true);

           // gForm.caller.setReadOnly;

            gForm.setDisplayValue('caller_id', caller.name + ' (VIP)');

            // Apply red font

            var fieldElem = document.getElementById('label.caller_id');

            if (fieldElem) {

                fieldElem.style.color = 'red';

                fieldElem.style.fontWeight = 'bold';

            }

        }

    });

Thanks again 👏

[Harish Bainsla]

Hi @Elton2 I don’t think OB it is possible 

[Harish Bainsla]

If you have another question ask in new question on community if my answer helps you accept solution 

[Elton2]

Hi @Harish Bainsla 

I have no other questions! 
I'd like to thank you again for your support, I will "Accept Solution".

Thanks 😉