VIP Caller with red font color (Incident Table)

[Elton2]

Hi everyone, how are you?!

Every time a VIP user opens an INC, it must have the “VIP” icon and the font color “Red” (img1).

Note that I have already defined the user “Enzo” as VIP (img2), but when I access the Incident record, the font color is not Red (img3).

There is the option to right-click on the “Caller” field > Configure Styles (img4) (img4.1), but even defining “color: red” or “color: red !important” does not work.

Note: I tried using a Client Script (Incident table), but it does not work (img5)

    function onLoad() {

        var vipCallerName = g_form.getValue('caller_id');

        if (g_form.getValue('caller_id.vip') == 'true') {

            vipCallerName.style.color = 'red';

        } else {

            vipCallerName.style.color = '';

        }

    }

Obs.:  I also found this tip in the Community but it doesn't work:

https://www.servicenow.com/community/itsm-forum/change-font-color-to-red-for-caller-with-a-true-vip-...

Does anyone have any tips? please!

Thanks 😉

[Harish Bainsla · Accepted solution]

Hi @Elton2  check below script I try on pdi its working

function onLoad() {

//Type appropriate comment here, and begin script below

var caller = gForm.getReference('caller_id', function(caller) {

if (caller.vip == 'true') {

gForm.setDisplayValue('caller_id', caller.name + ' (VIP)');

// Apply red font

var fieldElem = document.getElementById('label.caller_id');

if (fieldElem) {

fieldElem.style.color = 'red';

fieldElem.style.fontWeight = 'bold';

}

}

});

}

[J Siva]

Hi @Elton2 
Since you've mentioned that everything is configured, the issue might be due to caching.
Try clearing both your browser and instance cache to see if that resolves it.

Regards,
Siva

[Elton2]

Hi @J Siva , 

I've already cleared the cache, tried using another browser, but it didn't work.

Inside "Configure Styles", I entered "color: red!important", but without success:

background-image: url('images/icons/vip.gif');

            background-repeat: no-repeat;

            background-position: 98% 5px;

            padding-right: 30px;

            color: red !important;

Do you have any suggestions?  

[J Siva · Accepted solution]

Hi @Elton2 

It appears to be an OOB feature where selecting a VIP user as the caller automatically changes the font color to red and displays the VIP logo in front of the field by default.

I recommend raising a HI ticket with the vendor.

Pic from fresh PDI.

Regards,

Siva

[Elton2]

Hi, @J Siva , how are you?!

I'd like to thank you for the suggestion! 👍
I'll check internally and open a HI if necessary.

Thank you very much! 😉