VIP User Popup

[inzomniak]

We are a relatively new user of ServiceNow which has recently gone live as part of our managed services contract and a function that I have been asked to look into is to have a java popup triggered from the user ID field for some of our VIP users that call in, so it would display a warning especially to our first line call takers, that the specified user requires special attention, and would require the call taker to accept the message before continuing, is this functionality already included with ServiceNow or would this need to be scripted, either way I'm hoping that someone could advise the correct way to get this implemented.

Many thanks

[JohnG3]

Hi Matt,

Sweet, thanks for sharing.

Cheers,

John

[sunson]

Organizations commonly designate VIP status in the user record for some of their VIP customers. If the incident forms have been customized, the VIP field may need to be added to the user record form. Checking the VIP box on the user record sets the VIP value to true for the user. By default, users are automatically checked for VIP status. Therefore, whenever a VIP caller opens an incident, the Caller's name displays in red.

pls refer below url

Best Practice - Incident Resolution Workflow - ServiceNow Wiki

[sLuintel]

Hi,

I have something similar that I am trying to do, I have just activated the VIP field in the user table. But we have added a new field called VIP type. So, based on the VIP type, I want the VIP icon to be displayed on the incidents list and change colours appropriately in the incident table.

For example, if VIP type is Gold then show Gold star on the list view and when clicked into the incident, show red text, and gold star next to it.

If Silver, then show silver star in list view and when clicked into the incident, show blue text and silver star next to it.

I have updated the out of box script a little to say, if the vip_type = Gold then do the action, but not sure how to include the second if function for if vip_type is silver...

I tried creating a new client script for Silver and changing value to silver, but it does nothing , I presume best practice would be to script it in one same client script using IF functions.

Any help please?

[msowmiya]

Hi, 

Did you get any idea on how to implement this. If yes, kindly share the solution.

Thanks.

Sowmiya M