Hello,
I am setting up virtual agent and trying to do something pretty basic.. when an incident is created from VA, i want to set the Caller field on the incident to the logged in user.
My code I am using in the create incident part of the flow in VA is: (don't mind the reference to problem, i copied the code:
The incident is being created, but the caller is not. Can someone help please?
(function execute() {
var problemGr = newGlideRecordSecure('incident');
problemGr.initialize();
problemGr.short_description = vaInputs.short_description2;
problemGr.urgency = vaInputs.urgency1;
problemGR.setValue("caller_id", caller);
vaVars.create_problem = problemGr.insert();
return vaVars.create_problem;
})();
