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Virtual Agent Display name

MB14
Tera Contributor

4 hours ago

Hi I need to increase the size of characters for a Virtual Agents Internal name and Outward showing display name and I just cant find anything that shows me where to make the change.

 

Any ideas if this can actually be done ? or will I have to put it in as an idea?

 

For context when you have multiple partners that need to have their name on the display name its hard to add the name of the flow for a user to understand what its for as 40 characters is not enough 

 

Thank you

 

Marianne

 

 

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2 REPLIES 2

MaxMixali
Tera Guru

4 hours ago

Hi I think you can't do this, hope that can help

 

Both Internal Name and Display Name fields in Virtual Agent Topics have hard-coded max lengths that cannot be modified through:

 

  • Dictionary Overrides

  • Extended fields

  • Dictionary attribute changes

  • Update sets

  • UI policies

  • System properties

 

0 Helpfuls

Sarthak Kashyap
Kilo Sage

2 hours ago

Hi @MB14 ,

 

I tried your problem in my PDI and it works for me, please navigate to sys_cb_topic table and change the character length for name field 

SarthakKashyap_0-1763397785278.png

 

Open table in your backend view or ITIL view open your virtual agent topic here and change the name as per your requirement 

SarthakKashyap_1-1763397854361.png

 

Result

Internal name is more than 40 words

SarthakKashyap_2-1763397925388.png

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

 

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