Virtual Agent Genius Result URL Routing

[johansec]

So we have a catalog item page we created and like the way it looks . When a user searches for the specific catalog item in virtual agent, the genius results find it. When they click request I want it to take them to our page not a popup. 

I have had partial success with conversational interfaces > Settings > URL Navigation and updating the default for when table is catalog item .

So now one catalog item I search for will take us to the page we want but there are still some catalog items that take us to this modal. 

Here is what the URL looks like that I do not want 

/now/virtual-agent/content/catalog/c7ed1b74db0b2d50b1b264441396197e/d36cf6f1dbf83a333bd345ab5e961967/387ac13adbe50333e01e3fd3e4961992/bf7a053adbe53330e01e3fd3e29619e5/fc7ac13ad3330650e01e34d3e296199a/ask_genius_helpful/?referrer=popup&engagement_channel=va

Where can I configure this to not go here ?

Any help would be so great thanks guys 

[nataliya_b]

when you search catalog item via VA, AI search fallback is triggered

You would need to update some logic inside that topic. I believe that topic is readonly, thus duplicate and update and also set it up VA settings

[johansec]

Awesome ill take a look at that right now and let you guys know if I find anything. 

[nataliya_b]

hi @johansec , there is also set up table for mappings

sys_cs_portal_url_mapping

did you look at it?

[David Pridemor1]

Setting glide.sc.va.render_type.legacy to true will turn off the seismic url and route to a configured page/portal.

[JLeong]

Thanks David! This works!