I've enabled Virtual Agent and made it available on the Service Portal, but for some reason only 2 topics are available - Live Agent Support and Virtual Agent Feedback:
I can't work out why all of out-of-the-box topics aren't available, when they're showing as Active in the Designer.
I have enabled the following plugins and haven't made any changes to out-of-the-box configuration:
- Glide Virtual Agent
- Service Management Virtual Agent Topic Blocks
- ITSM Virtual Agent Conversations
Can someone please help me configure the VA so that all topics are available? I'm sure it's something simple. Thanks
Hey Warren,
Not sure if you are still looking for the resolution of this issue, even I encountered the same while activating and publishing the OOB topic regardless of how much setting is done on any table for making it visible, so for testing purpose I just made the duplicate of let's say "Request for Leave" topic and went and changed role related setting in that topic so that it is visible to all and then published it and to my surprise it worked so crosscheck this approach if you are still looking for the answer .
